Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will receive a refund for the amount of product not used, prorated. As an example, if you purchase a 30-month supply and use five packs and are requesting a refund then you must return the unused portion in the original box. Upon verifying that the packaging and balance of goods are in satisfactory condition we will then process a refund via the financial mechanism you used to pay for the goods equal to the value of 25/30 of the purchased price.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase and the unused portion of the product in good condition.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
BODY BIOTECH COMPANY LIMITED
Business register number : 0505566011000
Address : 58/4, Muban Pa Daet Tai, Mu 7, Somphot 700 Pi Road,
Pa Daet Sub-district, Mueang Chiang Mai District, Chiang Mai Province
50100
Shipping returns
To return your product, you should mail your product to:
BODY BIOTECH COMPANY LIMITED
Business register number : 0505566011000
Address : 58/4, Muban Pa Daet Tai, Mu 7, Somphot 700 Pi Road,
Pa Daet Sub-district, Mueang Chiang Mai District, Chiang Mai Province
50100
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
